Frequently Asked Questions

How will you deliver my order?

All furniture is dispatched complete.

Free delivery to the UK Mainland.

Large items are delivered by a courier or by a local haulage firm on a pallet.

Small items are despatched by Parcel Force using 48-hour tracked delivery.

Unfortunately large items cannot be shipped to the Highlands, Islands or N. Ireland.

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Iā€™m not happy with my order, what can I do?

If you wish to return your order item for any reason, I will refund your original payment in full, provided that you arrange and pay for the return delivery and that it reaches me within a month of despatching it to you, in the same condition as it was despatched in.

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Some clot has scratched it!

I include a dollop of wax polish and a microfibre cloth with all waxed orders, so that you can polish away small bumps and scratches.

Repair instructions can be found here.

Safety information for the wax supplied can be found here.